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Monitor, measure, predict, warn...
Multiplicity of providers and partners, heterogeneous information systems, such elements not allowing companies to have accurate answers for their daily issues.
By accessing the BALISEO applications' library, you can get access to a multitude of monitors which allow you to take control of your supply chain in real time.
The originality and the strength of BALISEO is its ability to integrate your information systems, and its ability to consolidate data coming from one or many logistics platforms, one or many carriers.
An intuitive interface making your life easier every day!
Be the first one !
Strenghten your customer service with more responsiveness and reliability
A specific order to follow very closely? Traditional tracking is over. BALISEO, with its intelligent "agents", gives you the opportunity to undertake proactive management of your customer service.
Various options to monitor your orders allow you to have a continuous track, but also to prevent and minimize risks of disruption throughout the supply chain.
Your ability to respond and resolve a customer issue will be fostered.
Get rid of your your incoming calls, your customers now have all the information related to their logistics events on a single platform.
They will be impressed by your responsiveness and proactivity!
Everyone in the middle !
A single entry for every provider
Current means for collecting and processing the information provided by each actor of the supply chain, do not allow sales administrators to have sufficient responses for the amount of their customer requirements.
BALISEO collects and organizes the most relevant information in order to provide ot to users through a single entry point.
From ordering to visualization of the signed receipt, you have a full overview of your supply chain, regardless of the number of actors or the number of carriers.
Choose the Swiss Army knife of logistics and transport !
A full range of features
A smart steering platform as it provides access to a relevant and specific detail of your logistics flows, but also to a set of apps useful to optimize your performance.
There are 3 families of applications: BALISEO Tracers, BALISEO Alerts and BALISEO Report.
A set of applications that allow you to track your orders and shipments in a glance. Designed by logistics experts, they prevent users from going through a considerable number of logistics operators or carriers, in order to gather information. A proven gain in efficiency.
What makes the difference
- A global vision: track your shipments from order taking to delivery, for three different levels of visibility :
>Global: from order entry to delivery to the end customer
>Warehouse: from order taking to shipping
>Transport: from taking charge by the carrier to the delivery to the end Customer
- A detailed tracking: visibility on your orders, but also on the content of each of their packages, their tracking number, etc.
- A simplified research : find your shipments according to criteria of your choice: delivery order number, customer name, city of delivery, item code, etc.
- Total access: get access to your BALISEO services wherever you want, from any computer with an internet connection.
They need it
Call centers are saturated. The BALISEO Tracers have been precisely designed to equip customer assistants, sales administrators and logistics teams, who are constantly asked about the status of deliveries.
By integrating BALISEO on your Intranet and without any installation, the Tracers do not change the work habits of your teams... they simplify it.
A good understanding of your logistics events allows you to reduce your incoming calls and to anticipate the flows.
The BALISEO Tracers will take a major place in your after-sales service, as you will inform and reassure your customers with high reactivity. It is a projection of an image of control and performance.
It helps making BALISEO an "intelligent" tool. The alert system of BALISEO allows you to monitor the proper operation of your logistics movements, and to anticipate any problems that may occur throughout the supply chain. By putting an order under surveillance, you optimize your customer relationship management, obtaining a fluid information process with minimal risk of errors.
What makes the difference
- You ask, BALISEO runs! Upon your request, the BALISEO alerts can track any order and shipment, in order to inform you about the event of your choice in the path of the order: shipping, delivery, litigation, etc.
- It's automatic! The alerts operate according to your own process, you will automatically be alerted in case of anomalies.
- A multi-channel system: you do not permanently use a computer? No problem, you can also receive your alerts on your mobile phone.
They need it
In the interest of continuous improvement of customer service or provider performance measurement, sales managers and logistics teams will be key users of this device.
The BALISEO alerts represent a considerable increase in productivity by anticipating and correcting litigation.
A way for avoiding the unnecessary deployment of express transport, and a possibility to offer greater convenience of operation.
Last category of applications: BALISEO Report. A measurement and reporting tool bringing up the value of the logistics events. BALISEO Report gathers all logistical information and identifies key performance indicators in order to track trends easily. The identification of dysfunctions in the process will help optimizing the information treatment and so to get reliable performance measures.
What makes the difference
- The real time aspect takes on its entire meaning here; having updated logistical data at high frequency, you have access to a range of indicators in real time. Such element that is not found in traditional reporting systems, monthly or weekly scheduled. You want to know the number of your shipments by department? Just one click!
- Upstream visibility: the mastery of flow proposed by BALISEO gives you the opportunity to consult statistics before billing, upon reception of the order, not only after shipment.
- More than tracking, it’s monitoring: design your own customized dashboard using the Key Business, updated in real time (turnover, shipment volumes, etc).
- Here also enjoy the advantage of an ASP system and give yourself the freedom to visualize your performances wherever you want.
They need it.
Directly integrated on your intranet, the BALISEO Report function will become a highly demanded tool for all departments of your company, from top management to call centres, marketing, sales managers, purchase department, etc.
BALISEO Report brings a complete understanding of the logistical behaviours of your customers; it allows you to improve their daily management.
Our dashboards give life to your data. You can safely play them without hardware installation or geographical constraint.
Your collaborators can systematically access a relevant source of information, which will boost the quality of your services through greater transparency of operations.