A proven business expertise
Collection and processing of the logistics information provided by each part of the supply chain is hard work.
Pieces of responses are fragmented and customer service managers have to face innumerable questions about their marchandise.
In order to optimize our customers’ businesses, we offer them a complete system, capable of handling any order from its reception to its delivery.
Beyond simple tracking, this is an ideal daily solution for driving and anticipating the succession of logistics and transport flows.
Step back for a while...
Central entrance for all your questions about the monitoring and the management of your orders, the PACK&GO tracer gives you access to all the logistics events related to your orders, on a single tool.
In a glance, you can access each key supply chain step, until visualization of the signed receipt: reception on platform, sampling, packaging, shipping, transportation, delivery.
This step by step order tracking in warehouses, from preparation to delivery, will lead to a better optimization of your logistics performances.
Whatever the number of carriers involved, you will be able to prevent and eradicate any problem occurring during each step.
No more response time !
Your tracking number can’t match with anything in your information system? With the PACK & GO tracer, it’s a breeze.
With its multi-criteria search engine, you will find your orders in one single click, using your order number, your customer code, the product reference, or the city of delivery.
Like Usain Bolt, do it in less than 10 seconds!
Traceability under microscope
The PACK&GO tracer goes beyond a conventional monitoring. It gives you access to a highly detailed source of information for a complete traceability.
Do not just follow your order, take a look at its contents, its product references, its quantity and gross weight.
You can also access packing shipments in real-time, volume of used packaging, the net weight and even the name of the recipient.
Want to go faster? For pre-packing orders on the logistics platform, take an in live look to the content of each package, and boost the relevance of your responses given to your customers.
Give yourself a head start !
A specific order or customer to monitor?
With the help of the PACK & GO tracer warning system, put your order under surveillance and get automatically and in real-time an alert about the event of your choice: reception on platform, packing, shipping, delivery, etc.
By text message or email, this on-demand alert system gives you the opportunity to proactively manage your customer service.
With the My VIPs application, you subscribe for a real personalized service that your employees will appreciate!
Free your call centres !
30% of calls concern the monitoring of orders; it is an everyday race against time.
The PACK&GO tracer will accompany you at all times, wherever you are, in improving your customer service.
Accessible by your sales force and sales administrators, the PACK&GO tracer allows you to reduce the processing cost of your incoming calls, remove your outgoing calls so that you free up valuable time and resources.
More? Integrate the PACK&GO tracer directly on your own website and get rid of all of your incoming calls.
Its rapid integration and adaptability gives your customers a technological power they probably don’t imagine, even if transport or logistics providers change!